Terms of service

TERMS OF SERVICE


OVERVIEW

This website is operated by SF GLOW LLC (doing business as Sf Glow). Throughout the site, the terms “we”, “us” and “our” refer to SF GLOW LLC. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - MEDICAL, WELLNESS & FDA DISCLAIMER (IMPORTANT)

The Sf Glow Mask and associated products are general wellness and cosmetic devices designed for beauty and anti-aging purposes.

    • FDA Cleared Status: The Sf Glow LED Mask is an FDA-cleared Class II medical device indicated for the treatment of full-face wrinkles and/or acne.

    • Not Medical Advice: While the Sf Glow LED Mask is an FDA-cleared device, the general information and marketing statements on this website are for cosmetic and educational purposes only. They are not intended to substitute for professional medical advice, diagnosis, or treatment. Outside of its cleared indications for wrinkles and acne, our products are not intended to diagnose, treat, cure, or prevent any chronic disease or severe medical skin disorders.

  • Individual Results Vary: All before and after images, testimonials, and reviews presented on our website or social media are from real customers. However, these are individual results and are not guaranteed. Your actual results may vary depending on your skin type, age, genetics, underlying health conditions, and consistency of use.

  • Consult a Professional: Information provided on this website is for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. If you have a specific skin condition, are pregnant, nursing, have a pacemaker, or have any health concerns, please consult a board-certified dermatologist or physician before using our devices or topical products.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 - ORDERS, SHIPPING, AND DELIVERY LIABILITY

  • Order Acceptance & Refusal: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you via email. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

  • Failed Delivery: Deliveries are made to the address provided by you at checkout. Sf Glow cannot be held liable for delivery failures, delays, or lost packages resulting from inaccuracies or incompleteness in the shipping address provided by the user.

  • Risk of Loss: Once we hand over your package to the shipping carrier, the title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control.

SECTION 7 - SMS MESSAGING TERMS & COMMUNICATIONS

By providing your mobile phone number and email address, you consent to receive SMS/text messages and emails from Sf Glow related to:

  • Promotional and marketing messages (e.g., offers, discounts, cart reminders)

  • Transactional messages (e.g., order confirmations, shipping updates)

  • Customer service and support communications

SMS consent is not a condition of purchase. Message and data rates may apply depending on your mobile carrier. Your mobile carrier is not liable for delayed or undelivered messages. Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You may unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of the email.

SECTION 8 - USER CONTENT, REVIEWS, AND FEEDBACK (UGC)

We love hearing from our community. If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, reviews, photos, videos, or before-and-after images (collectively, "User Content") to our website, via email, or on social media, you grant Sf Glow a non-exclusive, fully paid-up, royalty-free, perpetual, and worldwide license to use, reproduce, edit, publish, translate and distribute such User Content in any medium for marketing, advertising, and promotional purposes. You agree that your User Content will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. We take no responsibility and assume no liability for any comments or content posted by you or any third-party. We reserve the right to remove any User Content at our sole discretion without prior notice if we consider it unlawful, offensive, or otherwise objectionable.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL Sf Glow, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.

In no event shall Sf Glow's total liability to you for all claims, proceedings, liabilities, obligations, damages, or losses exceed the amount you paid to us for the specific product causing the alleged damage during the preceding 12 months. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sf Glow and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - DISPUTE RESOLUTION (AMICABLE & CLASS ACTION WAIVER)

  • Amicable Resolution: While your right to take legal action remains unaffected, in the event of any controversy regarding the use of this website or our products, you agree to first contact Sf Glow at the contact details provided in this document to attempt an amicable resolution. We will process your complaint without undue delay.

  • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

SECTION 16 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

SECTION 17 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Sf Glow operates, without regard to conflict of laws principles.

SECTION 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Sf Glow Customer Support Email: [support@sfglow.com] Address: [1500 N Grant St, Ste N] Phone: [+1 325-244-5302]